Solutions Lead

Posted Date 4 months ago(30/03/2021 17:14)
Job ID
2021-1465
# of Openings
1
Category
Technology Services
Location : Name
Europe - Flexible

Purpose of the job

Working within the existing Technology Solutions department, reporting directly into the Technology Solutions Director. The Solutions Lead is responsible for devising and ensuring that the optimum technology solutions are scoped for a client based on their requirements.  The Solutions Lead will assist in investigating all company system related offerings to business clients and company end users.  The ideal candidate will thrive on daily challenges, enjoy working as part of a team, communicate effectively and feel empowered to take the lead.

This is a role within a fast growing global business, delivering industry leading services and business applications to a 1st class client list. The successful applicant will be an enthusiast who enjoys the challenge of taking existing technologies or new/custom technologies and building solutions or tools that can streamline and improve a client's marketing and procurement processes. In addition smart integrations with systems that extend functionality in order to optimise a user's experience and insights.

The Solutions Lead will oversee successful implementation of multiple projects via a combination of concise communication and technical self-sufficiency. The Solutions Lead will be involved at a pre-sales stage, presenting, demos, RFPs and technical scoping with clients and working closely with HH Global’s solutions directors, account directors and account managers, and leadership teams.

Experience in researching, prototyping, documenting and implementing new technologies in all aspects of web and digital technologies is required. Project management skills are also essential.  

A keen interest in all areas of digital marketing, business applications and technology is required and although no experience in the technologies currently used is required, it would be an advantage to have an understanding of marketing resource management, digital asset management, eCommerce, soft proofing applications and content management systems. The Solutions Lead will have had some hands-on experience in an operational environment, ideally in a development, IT or agency environment and be able to adapt quickly to the fast pace of the team. 

Key Responsibilities

  • To provide technical expertise to the primary business systems used by HH Global with a strong focus on solution mapping, including integration processes, user journey, user management, workflow management, data processing, api’s and code languages specifically .net, JavaScript, HTML, CSS, MYsql, MSsql
  • Direct support line to the Technology Solutions Director
  • Technical stakeholder on various Technology-based projects, both internal and external
  • Client facing technical lead
  • Create documentation for the build and maintenance of any solution 
  • Scoping and prototyping example integrations between various systems, including customer facing proof of concepts (POC and MVP’s)
  • Interact with various internal IT, Software Development, Information Security and the Operations team to troubleshoot problems and scope integration workflows
  • Contribute to the on-going implementation of the company’s mission and values
  • To stay up-to-date with system information, updates, technologies and code languages
  • Prioritisation of tasks ensuring workload is managed and service delivery standards are met
  • Adhere to best working practices as defined by industry standards

Knowledge, Skills & Experience

  • Excellent communication skills (both written and verbal)
  • Strong technical knowledge and experience of customer service practices
  • Strong knowledge of Microsoft Office products; Teams, Office, Outlook, Sharepoint, and One Drive,  together with modern internet browsers, etc.
  • Very good all round technical knowledge – with .net, JavaScript, HTML, CSS, MYsql, MSsql
  • Xinet, Umbraco or any other DAM/CMS knowledge would be beneficial
  • Experience of working with and understanding Application Programming Interfaces (APIs)
  • The desire and capability to grow intimate knowledge of the user needs
  • Ability to present, demo and hold key client meetings
  • Willing to travel, including international destinations 
  • Demonstrates the relevant professional skills related to the role.  Makes decisions and solves problems based on sound process knowledge
  • Ability to maintain close working relationships and effectively present information and respond to questions from senior managers, team-mates and users
  • Ability to interpret a variety of instructions in written, oral or scheduled process manuals
  • Ability to explain technical processes in a client friendly, clear and logical fashion
  • Extremely client friendly and focussed. Must be good in front of clients in both a support, sales support and consultative capacity 
  • Ability and willingness to learn new skills and technology solutions (HH Global technology and associated solutions) 
  • Disciplined, hardworking, measured, focussed, fun and professional. Wanting to extend existing skills and to be the best in class with a leading business in its sector
  • Able to handle challenging situations and act appropriately

 

  • Customer Focused: Goes beyond quality, delivery, reliability and consistency - involves focusing one’s efforts on finding what a customer needs, before the customer themselves are even aware.  Using this information and addressing and meeting the requirement.

  • Innovation: Thinks creatively to ensure business goals are achieved and take actions to develop innovative solutions.  Employees may need to find genuinely novel approaches to reduce costs, change working practices and processes, as well as to develop new opportunities.

  • Results Focused: Ensuring you are a finisher as well as a starter; it involves measuring and monitoring progress and keeping an eye on the bottom line.  It is important that when the change of pace is intense, distractions do not take over, and initiatives started are completed.  
  • Team Player: Commitment to the organisations’/ departments’ common goal, a focus on what is best for the business rather than suits the individual.  It involves communicating, sharing and supporting and it goes much further than meeting others half way, it is about putting effort into building good working relationships, taking the initiative when others are slow and not being put off by negative responses.  
  • Strategic Thinking: Able to recognise patterns and create new concepts and models to explain situations that are conflicting.  Has the ability to not only understand the conflict themselves but also present it to others using creative, conceptual and inductive reasoning.
  • Information Seeking: Keen interest, curiosity and desire to know more.  This involves more than asking the standard expected questions, it requires pressing for exact information that may be able to be used in the future.

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